Contact Us.
Company Email: info@blazecompetitions.co.uk
Company Address: Blaze Competitions, Unit 3, Meridian Court, Belvoir Way, Louth, LN11 0LQ
Company Number: 14356967
Company Name: Blaze Competitions LTD
Complaints Policy.
1. Introduction
At Blaze Competitions, we are committed to delivering a fair, transparent, and enjoyable experience for all participants. We value your feedback and take any concerns seriously. This policy sets out how we handle complaints to ensure they are resolved promptly, fairly, and in line with best practice.
2. What Counts as a Complaint
A complaint is any expression of dissatisfaction — whether written or verbal — regarding our services, communication, or actions.
If there is ever uncertainty about whether an issue qualifies as a complaint, we will treat it as one to ensure it receives proper consideration.
3. How to Submit a Complaint
If you wish to make a complaint, please contact us through one of the following channels:
- Email: info@blazecompetitions.co.uk
(Please include “Official Complaint” in the subject line.) - Post:
Blaze Competitions
Unit 3, Meridian Court
Belvoir Way
Louth
LN11 0LQ
4. How We Handle Complaints
Upon receiving your complaint, we will begin an internal review, which may include gathering relevant information, speaking with involved team members, and reviewing any related records.
We will acknowledge your complaint within 3 working days and aim to provide a full response within 15 working days of acknowledging your complaint.
If additional time is required, we will notify you, explain the reason for the delay, and provide an estimated completion date.
5. Confidentiality
All complaints will be treated with the highest level of confidentiality and handled in accordance with our Privacy Policy and relevant data protection laws.
Your information will only be shared with individuals directly involved in resolving the issue.
6. Escalation Process
If you are not satisfied with the outcome of your complaint, you may request that it be reviewed by a senior member of our management team.
We will conduct a further review and provide a final written response within 10 working days of receiving your escalation request.
If you remain dissatisfied after this stage, you may seek independent advice or contact relevant regulatory or consumer protection bodies for further support.